FAQ

To place your order, follow these steps: • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size. You can check out our size guide for reference. • Once you’re done, click the ‘Add To Cart’ button. • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Proceed to Checkout’. • From there, you can either log in to your existing Attitude4u account or simply continue as a 'New User' and create one. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Complete Order’.

• Once you successfully place your order, you will receive a confirmation message/email with details of your order and your order ID. • You’ll receive another message and email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive.

• As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by bank account within 10 business days. • Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.

To find out when your order is arriving, you need to first log in to your account. • Click on the icon to the right of the cart (located on the top right corner) and click on the sign-in button to enter your details. • Click on Orders to see the status of your current order (as well as your order history). • After your order has been successfully placed, you will immediately receive a confirmation and order details via email and message. Once your products have been shipped, you will be notified again via email and message. • You may also track your order via our order tracking link here. • In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines. • If there are any other issues/ delays that come up, please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.

In case there is a failure in payment, please retry and keep the following things in mind: • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process. • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. • For any further clarification, Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.

• Orders in India, once shipped, are typically delivered in 2-3 business days in metros, and 3-5 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will reship them back to you again within 2 days of arrival with a new reference number and share the shipping details to your email id.

• For changes in the order before it has been shipped, Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out. • Orders that have been shipped cannot be modified in the transit stage instead you can raise an exchange request once it is delivered.

For order cancellation, Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.

Items purchased from Attitude4u are eligible for return/exchange, if returned within 7 days of delivery. Please refer to our Exchanges, Returns & Refund Policy for further understanding.

• We update our customers via email once we initiate the refund procedure. • Bank refunds for prepaid orders will take 7-10 business days. • For any further clarification, please reach our help center and provide the required details to raise a ticket to help sort things out. • You may also refer to our Exchanges, Returns & Refund Policy for further understanding.

• Yes, we do. You can email us with your order and design details at support@attitude4u.com • We’ll also try and work out a discount for you, depending on the quantity of your order.